PRIVACY POLICY
At Lunara, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from Lunaracosmetics.com.au.
By using our website, you agree to the practices described in this policy.
Information We Collect
When you visit our website or place an order, we may collect the following information: Name, Email address, Shipping and billing address, Phone number, Payment details, Order history, Device and browser information, & IP address and website activity.
We collect information to improve your shopping experience and provide our products and services effectively.
How We Use Your Information
Your information may be used to: Process and fulfill orders, Provide customer support, Send order updates and tracking information, Improve website performance and user experience, Prevent fraudulent transactions and unauthorized activity, Send promotional emails, marketing offers, or product updates (where permitted).
Lunara reserves the right to monitor transactions for fraud prevention and account security purposes.
Payment Information
All payments are processed securely through trusted third-party payment providers. Lunara does not store or have direct access to full payment card information.
Cookies & Analytics
Our website may use cookies, tracking technologies, and analytics tools to: Improve website functionality, Personalize user experience, Measure website traffic and performance, & Support advertising and remarketing campaigns.
By using our website, you consent to the use of cookies and similar technologies.
Third-Party Services
We may share limited information with trusted third-party providers that help operate our business, including: Payment processors, Shipping carriers, Marketing platforms, Analytics providers, Customer support tools
These providers only receive information necessary to perform their services.
Data Security
We take reasonable precautions and industry-standard measures to protect your personal information. However, no online transmission or electronic storage system can be guaranteed as completely secure.
Lunara is not responsible for unauthorized access caused by factors outside our reasonable control.
Marketing Communications
By subscribing to our mailing list or placing an order, you may receive promotional communications from Lunara.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Your Rights
Depending on your location, you may have the right to:
Access your personal information, Request corrections, Request deletion of certain data, & Withdraw consent for marketing communications
To make a privacy-related request, please contact us directly.
Policy Updates
Lunara reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Any updates will become effective immediately upon posting to Lunaracosmetics.com.au.
Contact
For privacy-related inquiries, please contact:
support@lunaracosmetics.com.au